Your Dr.Web key file is blocked
This situation is critical, because with the key file blocked the anti-virus can not receive timely updates of virus databases.
Why did you get to the page? Find an option that fits your situation and get a solution!
- I've purchased a license and I am a lawful owner of the key file
- I haven't bought a license, I borrowed the key file/got it from a friend
- Free services for users of blocked Dr.Web key files
- I am a rightful owner of this key, but I do not know why it's blocked
Your key file may have been blocked as a result of incorrect registration. To solve the problem, please, submit a support request containing your serial number you've entered during registration or attach the blocked key file to the request.
- I have not renewed my icense in time
You can renew your license right now. All regular Dr.Web customers are entitled to a renewal discount which may increase depending on your renewal license period.
| 1 year | 2 years | 3 years |
| 40% | 41% | 42% |
You can renew a valid or expired license with the validity of three months or longer (including OEM licenses) at a discount. There is no expiration date limitation for Dr.Web licenses subject to renewal.
You can renew one key file at a discount only once.
If at the time of the new license registration your current license has not expired, the remainder of its term will be added automatically to the term of your new license.
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Buy a new license and get the 150 day bonus! Buy a new license (without a discount) to extend your Dr.Web license validity and get the bonus - an extra 150 days to the new license period. |
Buy renewal at a discount The price already includes the license renewal discount. If you wish to make an additional purchase (increase the number of protected commputers), you can do it at the renewal discount. To do this, buy a license renewal for the total number of computers you want to protect with Dr.Web. |
- I am the owner of this key, but it looks like it has been stolen!
Your key file has been blocked when we discovered that it was used by other people and not just by its rightful owner. Typically this means that the key file was found on "pirate" sites, where it was available to everyone free of charge or for a small fee.
Most likely, someone without your knowledge gained access to your computer, the key could also be "borrowed" by a person preforming maintenance tasks on your computer (repair, configure Internet connection, install applications).
We suggest that you contact the company from which you have purchased a license and request of them to issue you a new key and lock the old one. If you purchased a Dr.Web box, submit a request to our Technical support service to restore your license.
- A friend lended my the key file.
- I copied the key file from my office computer.
- A computer aid specialist installed the software on my computer. He never told me that I didn't own the license.
- I bought the anti-virus on a CD containing lots of other programs. The sales person assured me that it would work.
- I downloaded a crack from the Internet.
- I bought a scratch card without a new computer (received the card as a gift).
Whatever the reason,
you use a key file that doesn't belong to you.
This is a violation of the license agreement regarding the use of Dr.Web software, Russian law and international copyright protection legislation.
A key is blocked (i.e, it is no longer accepted by Dr.Web), if it is determined that someone else other than the rightful owner is using the file.
A key is blocked in the following cases:
- Your key file has been found available to the public on the Internet.
- You are using a key file obtained through fraudulent operations with electronic license payment systems.
- The key file is used on the number of computers exceeding the number specified in the key.
Doctor Web offers you to purchase a commercial license and become a rightful Dr.Web user.
Legal opportunities to save money on anti-virus protection
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Buy a new license (without the renewal discount) It is not necessary to buy a license for an entire year or longer periods. Instead purchase a license for 3 or 6 months — such a license can be renewed at a discount. E.g. a one year renewal is available at a 40% discount, two year renewal – at the 41% discount while a three year renewal discount is 42%. |
Buy renewal at a discount You can also buy a Dr.Web license at a renewal discount. It is 40% cheaper than a standard new license. However, since you won't be able to provide a previous key file, the license term will be reduced by 150 days and will be 215 days. (if you buy a one year license) But you'll pay as much less as 40% and then will be able to renew the license again and again at a renewal discount. |
- Get home product trial
To keep your system protected while your purchase order is being processed, get a free 30 day demo license for the Dr.Web product you need via the license manager of the Dr.Web anti-virus installed in your system or request a demo at our website (if Dr.Web is not installed on your computer).
- Get free trial for business
- Dr.Web Link Checker plugins.
Use free anti-virus plugins to scan web-pages and files downloaded from the Internet and to check links in e-mails processed by Mozilla Thunderbird without installing Dr.Web. The plug-ins allow you to check web pages before opening them, warn you upon opening external links on Facebook and Google + and check these links, recognize and check short URLs, scans files to download from the Internet for viruses, checks links to scripts and frames.
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